Frequently Asked Questions

ARE YOUR PRICES IN US OR CANADIAN DOLLARS?  

All prices on this website are quoted in Canadian dollars and are subject to 5% GST plus provincial sales tax according to the delivery address. 

What is your shipping Policy? 

We offer free shipping to most areas of North America for orders over $150.00CAD. Orders under $150CAD, we offer a flat fee $14.95CAD for all art prints. All masks have free shipping included to most areas of North America.  

For shipping to Alaska, Hawaii, Yukon, NWT, Nunavut or internationally, please contact us for a quote. 

We ship within Canada and the continental United States, shipments overseas and to AK, HI, YK, NT, NWT will be quoted on a case by case basis.  A tracking number will be provided by email to give you the ability to track your order throughout the shipping process. All items are carefully packaged to prevent damage during transit.  Average shipping/delivery time is between 2-7 days (once your finished order leaves our facility). We ship within North America using primarily UPS for the prints and Canada Post for all our other products.  From time to time we will use other couriers depending on order sizes and where it is shipping. Please note that we cannot deliver to a PO box so please ensure that you provide us with your actual street number address. 

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?  

Your order may be cancelled and a full refund issued as long as your order has not gone into production.  Our production times vary and can commence anywhere from an hour after receiving your order to several days.  If you must cancel your order please contact us ASAP by email shauna@liveworkcommunications.com. Once an order has been processed, it cannot be returned. 

Please note: Masks due to safety reasons cannot be returned. Please check the sizing before ordering. 

We will provide a no charge replacement or refund for any quality issues. We may request to have the order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. Please take a photo prior to opening the package so that we can file it with the shipping company. For a refund or replacement, please contact shauna@liveworkcommunications.com. 

Has COVID-19 affected your shipping? 

Production and delivery of all prints and masks are still operational from my printing partners. They are closely following CDC safety guidelines and are operating with minimal staff. Your order may take a little longer than usual. Once it arrives, please practice smart handling just like you would with any delivery these days.

WHEN WILL I RECEIVE MY ORDER? 

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 3-5 business days - and typically arrive in 2-7 business days after they are shipped. Orders during busy times (such as December) will take a few more business days. Please note: Due to the overwhelming popularity of facemasks, our production company has notified us that it will be 15 business days for production and then add on shipping time. Our face covers are made in a Canadian company (out of Montreal) and take time to put together (from print to steam/wash, cut, sew, and ship). Thank you for your understanding and patience. 

PRODUCT INFORMATION:  

ART PRINTS - The prints are printed on LexJet Premium Archival Matte Photo Paper. This 230 gsm bright white paper is a smooth matte surface paper that is acid-free and is pH-neutral archival paper.

FRAMED MATTED UNDER GLASS (For Art Prints)  - Transform your home into a gallery space with our prints under glass with matte options. Our mattes are custom cut using the highest quality card that won’t discolor over time. Choose from a variety of frames and contact us to consult which frameworks best with your image. If you are more budget conscious, you can also purchase frames at your local store as many of the print sizes have been designed to fit standard photo frames. 

WHO TO CONTACT? 

You can reach out at any time by email at shauna@liveworkcommunications.com or call/text 250.960.0198.  

How can I keep up with your new work?

Thanks for asking! The best way is to stay in touch via social media and by signing up for our newsletter.